If you aren’t satisfied with your order, you have 30 days to send out your package for a return request. If 30 days have gone by, unfortunately we cannot offer you a return or exchange. 

To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it. You must also send a receipt or proof of purchase with your order.

Please send all returned products to the following address for an inspection:

Trinity Hills Co.

P.O. Box 8860

Elkins Park, PA 19027

Please do not send any products back to the manufacturer. You will be responsible for paying your own shipping costs to return your item. If you are shipping an order over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

Once your return is received and inspected, we will send you an email notifying you that we have received your return. We will inspect the product and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within 7 to 10 business days minus the shipping cost. Shipping costs are non-refundable.

If the item returned was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the returned item wasn’t marked as a gift when purchased (i.e. the gift giver had the order shipped to themselves to give to you later), we will send a refund to the gift giver.

Several types of goods are exempt from being returned. Gift cards, downloadable software and sale items cannot be refunded. 


If you haven’t received  your refund yet, first check your bank account again. If you still see nothing, contact your bank and/or credit card company to find out how long it takes before your refund is officially posted. In regard to bank accounts, there is usually some processing time before a refund is posted. If you’ve exhausted all these options and still haven’t received your refund yet, please contact us at support@trinityhillsgrooming.com.


Trinity Hills Co. only exchanges items if they are defective or damaged. If you happen to fall into one of these groups, don’t trip. We get it.. shi-t happens. If your item is defective, shoot us a message at support@trinityhillsgrooming.com and we’ll work quickly to resolve the issue and send you the proper exchange.

If your order is delivered to you damaged, first contact your shipment carrier to file a claim. We recommend keeping documentation of your order just in case the shipment carrier requests it. Once a resolution has been reached with the carrier regarding the package, simply send us an email at support@trinityhillsgrooming.com and send your package to:

Trinity Hills Co.

P.O. Box 8860

Elkins Park, PA 19027


This list addresses a few of the most common issues encountered. As always, if you don’t find  your questions answered here or in the information listed above, you can always contact us at support@trinityhillsgrooming.com

  1. There is an issue with my shipping address, what do I do?

SImply shoot us an email to support@trinityhillsgrooming.com as soon as you realize an error was made. If we catch it in time we can update the address before it goes out. If not, we can get the package rerouted or worse case scenario send a replacement out as soon as possible.

  1. Why isn’t my tracking number working?

More than likely it is because the package has not been scanned in by USPS yet. Tracking numbers will typically begin to work by the evening of when you first received your tracking email or within 24 hours.

  1. I would like to receive my order by a certain date but don’t think it will arrive in time. Are there any exceptions that can be made?

We got you! We’re happy to work with our customers and try to get a package to you when you need it. Keep in mind that our average shipping time is 2-3 business days once an order has been processed. But if you’re still looking to inquire about shipping, simply shoot us an email at support@trinityhillsgrooming.com

  1. My package says it was delivered, but I do not have it. What should I do?

Immediately reach out to the shipping carrier to locate your package as soon as possible. If your package is still MIA, we recommend filing a claim with the shipping carrier and having your confirmation receipt to show proof of value. Trinity Hills Co. is not responsible for lost or stolen packages once the shipping carrier receives the order.

  1. I am an international customer and I was wondering if the shipping fees that I pay will include any customs or duty fees?

Unfortunately they do not. We have no way of knowing what your destination will charge in terms of customs fees. We recommend checking with your government to find out what sort of rates they charge.