If you’re new here, we hope your purchase is the first of many to come. To our loyal gentlemen, thank you for coming back. We handcraft all-natural grooming products for Black men because we believe you deserve the best, brother. If we ever come up short, please do not hesitate to get in touch with us at firstname.lastname@example.org. For now, here is a list of frequently asked questions.
How long does it take to ship my order?
All orders are shipped within 1-2 business days. In some cases, there may be a slight delay during peak shopping seasons.
Do you ship internationally?
Great question! Yes, we are proud to say we now ship worldwide.
Do you use harmful chemicals?
Most definitely not. All of our products are made using skin- and hair-loving natural oils, butters, and therapeutic grade essential oils. In some of our beard oils and balms, we use safe and phthalate-free synthetic fragrances as some of our customers prefer a longer-lasting scent.
Are your products animal-tested?
Never! Our skin and hair products are always ethically sourced and handmade. We strive to support the environment at all times.
What is your policy for returns and exchanges?
We want you to be 100% satisfied with your purchase from Trinity Hills Co. We encourage you to contact us prior to ordering if you have any questions about a particular product, we are always here to help. In the event your order arrives damaged due to poor handling, we ask that you file a complaint through the delivery company then contact us to have your items(s) replaced.
If an item is missing, contact us immediately so we can correct this mistake. Unused items can be sent back for a refund (minus shipping costs) to the address listed below. We ask that you pack items carefully to avoid being damaged during shipping and obtain a tracking number. Once item(s) are received and inspected, we will issue refunds or exchanges. Please include the packaging slip that came with your order along with a note detailing if you’d like a refund or exchange.
Trinity Hills Co.
P.O. Box 8860
Elkins Park, PA 19027
Get It Off Your Chest
Got questions about our grooming products for Black men or thinking about wholesale? Drop us a note, and we’ll be in touch.